Terms and Conditions
TERMS & CONDITIONS
Prices
All prices indicated are VAT and customs duties excluded (where applicable) which remain the sole responsibility of the customer.
Secure Payments
Payments may be completed with Credit card, Paypal (+4%), Bank Transfer.
Insured shipping
We ship only by secured express courier using the best international couriers. After the package has been shipped you will receive a tracking code by e-mail.
Time of realization
Our chandeliers and lamps, handmade in Venetian glass, will be made in 35/40 working days from the Order Confirmation. In the periods of August and December delivery times may be longer due to the closure of the furnace for holidays
Returns Policy
14 DAY GURANTEE – 100% SATISFIED OR REFUNDED All merchandise sold by muranonline.com is guaranteed to be genuine, in new condition and inspected by the highest quality control to meet the company’s experience standards.
All products offered are protected by a 14 Day Full Satisfaction Policy which guarantees a full refund or product exchange if in unused condition. If you are not satisfied with an item that you have purchased, you may return the item within 14 days of delivery for a:
• Change of the product.
• Credit for the purchase in the future:
a full refund of the value of the product minus shipping, box and other charges which will be credited to your account as store credit. The store credit does not expire and can be used like cash at any time for any purchase in our store.
• Money Refund: full amount paid, minus the shipping, gift wrapping or other charges (duties and fees), will be refunded to your Credit Card, Paypal or Bank Account (see details below).
PLEASE NOTE: The returns are applied to the physical persons who act for non attributable scopes to their own professional activity. Therefore they are excluded from the return policy the purchases carries out to you from retailers, wholesalers and distrbutors companies.
The return of goods will be sent, within the term of 14 working days from the reception of the goods, to: Muranonline – Synergy Services Srl, Customer Service, via Brianza 19, 30034 Venezia ITALY.
PLEASE NOTE: it is important to comunicate the modality of reimbursement by paypal, banking transfer or international check money. The objects must be given back by the care of the consumer, in integrity conditions. Once the goods are rfeceived and verification of integrity will be provides, in the shortest time possible we will start the process to accreditate the amount.
Complaints
Any complaint must be addressed to Synergy Services Srl with registered office via Brianza 19, 30034 Venezia ITALY through the email info@muranonline.com.
Privacy
Your privacy is protected according to the current regulations of the European Regulation 679/16. The data controller is Synergy Services Srl with registered office via Brianza 19, 30034 Venezia IT. Law These conditions are governed and interpreted in accordance with Italian law. According to art. 66-bis of Legislative Decree 206/2005, territorial competence is indisputably attributed to the Consumer’s Residency (or domicile). Under the provisions of Art. 14 of EU Regulation 524/2013 and transposed in art. 141 of Legislative Decree 206/2005, the Web address of the European Dispute Resolution Platform is highlighted: https://webgate.ec.europa.eu/odr